Aero Agent / FAA Agent for Service / FAA Agent for Service Blog

Privacy Policy

Privacy Policy for Aero Agent, including how we collect, use, protect, and process personal data for FAA Agent for Service customers.

Privacy Policy explains FAA Agent for Service requirements for international FAA certificate holders, foreign pilots, mechanics, drone operators, aircraft owners, and aviation businesses with non-U.S. addresses.

Aero Agent provides a U.S.-based FAA Agent for Service address, FAA mail receipt, document scanning, alerts, forwarding, storage, disposal support, and secure portal access for customers outside the United States.

Use these pages to understand the compliance requirement, compare service options, read related FAA mail and address-rule guidance, and compare Aero Agent pricing when you are ready to appoint a U.S. agent.

Aero Agent focuses on FAA U.S. Agent for Service support for people and aviation businesses outside the United States that need a dependable U.S. contact point for FAA communications.

Customers can use Aero Agent for U.S. agent details, FAA mail receipt, document scanning, timely alerts, forwarding options, storage, disposal support, and secure portal access.

Important FAA mail can involve notices, address questions, certificate issues, or other time-sensitive communications, so the agent workflow should make receipt and delivery status clear.

Aero Agent content is written for foreign FAA certificate holders, international pilots, mechanics, drone operators, aircraft owners, and aviation companies comparing compliance options.

The official FAA designation process and the customer account workflow are separate: Aero Agent supplies the service details and mail-handling support, while the customer completes any required FAA designation step.

This Privacy Policy describes how

"), collects, uses, and shares personal information when you visit

, create an account, subscribe to our U.S. Agent for Service, or otherwise interact with our services (collectively, the "

We aim to comply with the EU General Data Protection Regulation (GDPR), the UK GDPR, the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA), and other applicable privacy laws. Your rights under those laws are described in Section 8.

If you do not agree with this Policy, please do not use the Services.

Upsell Digital, LLC, a Florida limited liability company located at 15815 Boeing Ct, Wellington, FL 33414, United States. We are the "controller" of your personal information under GDPR and the "business" under CCPA/CPRA.

agent@aero-agent.com or (+1) 305-396-1226. For EU/UK data subjects without another effective remedy, you may also contact your local supervisory authority.

We collect the following categories of personal information:

First/last name, date of birth, nationality, email, phone, mailing address

You provide during registration

FAA license number, license type, issue/expiration dates, medical class and expiration, ratings, flight hours

You provide during onboarding

Email, hashed password, Google OAuth identifier (if used)

You provide during sign-up

FAA correspondence, identity documents, and any mail you ask us to forward

You upload / we receive on your behalf

Billing name, billing address, last-4 of card, Stripe customer and subscription IDs (full card numbers go directly from your browser to Stripe; we never store them)

Destination name and address, phone, item description, customs info for international shipments, tracking numbers

Related details

You provide when requesting forwarding
Messages you send us, our email replies, in-app support conversations
IP address, browser type, device type, operating system, pages viewed, referring URL, UTM parameters, approximate location inferred from IP
Automatically collected when you visit
Analytics & session recordings
Mouse movements, clicks, page scrolls, session replays on public pages —
only if you consent to Analytics cookies
Automatically, with consent
We do not intentionally collect "special categories" of personal data under GDPR Article 9 (such as health, biometric, or racial data). If you upload documents that contain such information (for example, a medical certificate), we process them only to provide the forwarding service you requested.
We use personal information to:
Create and manage your account and authenticate you;
Act as your designated U.S. Agent for Service and receive, scan, and forward mail on your behalf;
Generate shipping quotes and labels, and transmit tracking information to you;
Process payments, manage subscriptions, and issue receipts;
Send transactional emails about your account, mail, shipments, and service changes;
Provide customer support and respond to your inquiries;
Detect, investigate, and prevent fraud, abuse, and security incidents;
Comply with legal obligations, respond to lawful requests, and enforce our agreements;
With your consent, measure how the site is used, conduct analytics, and improve the Services.
If you are in the EU, UK, or Switzerland, the legal bases on which we rely are:
Performance of a contract
(Art. 6(1)(b)) — to provide the U.S. Agent for Service you purchased, including account management, mail handling, shipping, and payment processing.
(Art. 6(1)(a)) — for analytics cookies, session recordings, and any marketing communications you opt into. You may withdraw consent at any time from the preferences modal in the footer.
(Art. 6(1)(f)) — to keep the Services secure, prevent fraud, and maintain operational logs. We do not override your fundamental rights.