Privacy Policy

Privacy Policy for Aero Agent, including how we collect, use, protect, and process personal data for FAA Agent for Service customers.

Privacy Policy explains FAA Agent for Service requirements for international FAA certificate holders, foreign pilots, mechanics, drone operators, aircraft owners, and aviation businesses with non-U.S. addresses.

Aero Agent provides a U.S.-based FAA Agent for Service address, FAA mail receipt, document scanning, alerts, forwarding, storage, disposal support, and secure portal access for customers outside the United States.

Use these pages to understand the compliance requirement, compare service options, read related FAA mail and address-rule guidance, and compare Aero Agent pricing when you are ready to appoint a U.S. agent.

Privacy Policy | US Agent for Service

This Privacy Policy describes how

"), collects, uses, and shares personal information when you visit

, create an account, subscribe to our U.S. Agent for Service, or otherwise interact with our services (collectively, the "

We aim to comply with the EU General Data Protection Regulation (GDPR), the UK GDPR, the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA), and other applicable privacy laws. Your rights under those laws are described in Section 8.

If you do not agree with this Policy, please do not use the Services.

Upsell Digital, LLC, a Florida limited liability company located at 15815 Boeing Ct, Wellington, FL 33414, United States. We are the "controller" of your personal information under GDPR and the "business" under CCPA/CPRA.

agent@aero-agent.com or (+1) 305-396-1226. For EU/UK data subjects without another effective remedy, you may also contact your local supervisory authority.

We collect the following categories of personal information:

First/last name, date of birth, nationality, email, phone, mailing address

You provide during registration

FAA license number, license type, issue/expiration dates, medical class and expiration, ratings, flight hours

You provide during onboarding

Email, hashed password, Google OAuth identifier (if used)

You provide during sign-up

FAA correspondence, identity documents, and any mail you ask us to forward

You upload / we receive on your behalf

Billing name, billing address, last-4 of card, Stripe customer and subscription IDs (full card numbers go directly from your browser to Stripe; we never store them)

Destination name and address, phone, item description, customs info for international shipments, tracking numbers

You provide when requesting forwarding

Messages you send us, our email replies, in-app support conversations

IP address, browser type, device type, operating system, pages viewed, referring URL, UTM parameters, approximate location inferred from IP

Automatically collected when you visit

Analytics & session recordings

Related details

• Mouse movements, clicks, page scrolls, session replays on public pages —
• only if you consent to Analytics cookies
• Automatically, with consent
• We do not intentionally collect "special categories" of personal data under GDPR Article 9 (such as health, biometric, or racial data). If you upload documents that contain such information (for example, a medical certificate), we process them only to provide the forwarding service you requested.
• We use personal information to:
• Create and manage your account and authenticate you;
• Act as your designated U.S. Agent for Service and receive, scan, and forward mail on your behalf;
• Generate shipping quotes and labels, and transmit tracking information to you;
• Process payments, manage subscriptions, and issue receipts;
• Send transactional emails about your account, mail, shipments, and service changes;
• Provide customer support and respond to your inquiries;
• Detect, investigate, and prevent fraud, abuse, and security incidents;
• Comply with legal obligations, respond to lawful requests, and enforce our agreements;
• With your consent, measure how the site is used, conduct analytics, and improve the Services.
• If you are in the EU, UK, or Switzerland, the legal bases on which we rely are:
• Performance of a contract
• (Art. 6(1)(b)) — to provide the U.S. Agent for Service you purchased, including account management, mail handling, shipping, and payment processing.
• (Art. 6(1)(a)) — for analytics cookies, session recordings, and any marketing communications you opt into. You may withdraw consent at any time from the preferences modal in the footer.
• (Art. 6(1)(f)) — to keep the Services secure, prevent fraud, and maintain operational logs. We do not override your fundamental rights.
• (Art. 6(1)(c)) — to retain financial records, respond to legal process, and comply with tax and regulatory obligations.
• We share personal information with carefully selected third-party service providers ("sub-processors") solely to deliver the Services. Each has entered or is bound by a data-processing agreement and appropriate safeguards.
• We may also disclose personal information to professional advisors (lawyers, accountants, auditors), to prospective buyers in the event of a business sale or merger, and to authorities when required by law.
• sell your personal information, and we do not share it with third parties for their own independent marketing purposes.
• We are established in the United States, and several of our sub-processors are also in the U.S. When we transfer your data outside the EEA or UK, we rely on safeguards such as the European Commission's Standard Contractual Clauses (SCCs) and the UK Addendum, or other lawful transfer mechanisms available under Chapter V of the GDPR.